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WorkForce Website: Image

WorkForce Website

Scheduling Website for Restaurants

WorkForce is a restaurant-scheduling website. It has a simple system for scheduling its personnel. This website also has a feature that allows you to notify everyone in your team when a new schedule is released. WorkForce makes scheduling simple, straightforward, and stress-free.

Project duration:

March 2022 to April 2022

WorkForce Website: Projects

The Problem:

The available online service has an extremely stressful and complex framework for creating personnel schedules. The majority of people who need to use this for better management are left out.

The Goal:

Create a user-friendly WorkForce website by providing easy navigation and a quick scheduling process with a stress-free user flow.

My Role

UX designer leading the WorkForce website design


Conducting interviews, paper and digital wireframing, low and high-fidelity prototypes, usability testing, accessibility considerations, iterating on designs, and responsive design.

WorkForce Website: FAQ

Understanding the user

WorkForce Website: Text

User research: Summary

To better understand the target user and their needs, I conducted user interviews, which I subsequently turned into empathy maps. I noticed that many target users regard scheduling as having high difficulty, indicating that they dislike making it; nevertheless, some of them did express the belief that there must be an easier way to do it. Many Scheduling websites, on the other hand, are intimidating and difficult to browse, which frustrates many target customers. This made an otherwise simple experience difficult for them, negating the objective of sticking to a timetable.

WorkForce Website: Text

User research: Pain Points


Websites for online scheduling do not provide an enjoyable surfing experience.

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Small buttons on scheduling websites make item selection difficult, leading to errors and abandonment.



Scheduling websites have a lot more options for providing more services, but this makes navigation more difficult for users.

WorkForce Website: Projects

Persona: Ken Withall

Ken is a manager at Sandwich Shop in Hamilton. He believes that new technology should make work easy. He wants to make all his employees happy and flexible with their schedules.

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WorkForce Website: Welcome

User Journey Map

Mapping Ken’s user journey revealed how helpful it would be for users to have access to a dedicated WorkForce Scheduling website.

WorkForce Website: Welcome

Starting The Design

WorkForce Website: Text


Users' frustration with website navigation was a major source of frustration, therefore I used that information to construct a sitemap.

My goal was to develop strategic information architecture decisions that would improve the overall navigation of the website. The framework I chose was created with the goal of making things simple and straightforward.

WorkForce Website: Case Studies

Paper wireframes

After that, I drew paper wireframes for each screen in my app, bearing in mind the user's navigation, browsing, and checkout flow pain points.

The home screen paper wireframe modifications to the right are centred on improving the user's browsing experience.

WorkForce Website: Case Studies

Paper wireframe screen size variation

Because WorkForce's customers use a variety of devices to access the site, I began working on designs for additional screen sizes to ensure the site was fully responsive.

WorkForce Website: Case Studies

Digital wireframes

It was simple to see how the redesign could assist solve user pain points and improve the user experience by switching from paper to digital wireframes.

An essential factor of my plan was to prioritize relevant button positions and visual dashboards on the home page.

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WorkForce Website: Case Studies

Digital wireframe
screen size variation(s)


Desktop Version

Mobile Version

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WorkForce Website: Services

Low-fidelity prototype

I integrated all of the panels involved in the major user flow of adding and scheduling an employee, as well as the Publishing schedule, to produce a low-fidelity prototype.

Members of my team had given me input on my designs at this point. I made it a point to pay attention to what they had to say, and I put a few of their suggestions into action in locations where they were needed.

WorkForce Website: Case Studies

Usability study: Parameters

Study type:

Unmoderated usability study


Hamilton, ON Canada


5 participants


15-20 minutes

WorkForce Website: FAQ

Usability study: Findings


Users Can not find

The total number of employees they have.


Inserting back

Buttons at

Signing Up Pages.


Changing some Texts

With Icons to

Make it more clear.

WorkForce Website: List

Refining the Design

WorkForce Website: Text


I made improvements to the personnel scheduling based on the findings of the usability study. I added a name button that displays the total number of employees a user has in the system. This changes after you join someone.


Before Usability Study

After Usability Study

WorkForce Website: Services


Based on the insights from the usability study, I made changes to improve the site’s Navigation. I changed Some text buttons to Icons, I changed “copy” and “print” with new icons.


Before Usability Study

After Usability Study

WorkForce Website: Services

Mockups: Original screen size

WorkForce Website: Text
WorkForce Website: Portfolio

Mockups: Screen size variations

Based on my prior wireframes, I included considerations for other screen sizes in my mockups. I believed it was critical to optimize the surfing experience for a variety of device sizes, such as mobile and tablet, to ensure that consumers had the best possible experience.

WorkForce Website: Features

High-Fidelity Prototype

My hi-fi prototype followed the same user flow as the lo-fi prototype, and it featured design improvements made following the usability study, as well as a few suggestions.

View the WorkForce


WorkForce Website: Case Studies

Accessibility Considerations

I used landmarks to assist users who use assistive technologies in navigating the site.

I built the site with alt text on every page for easy screen reader navigation.

For a clear visual hierarchy, I used headings with various-sized text.

WorkForce Website: List

Going Forward

WorkForce Website: Text



Our target users said the design was easy to browse, that the visuals were more engaging, and that there was a clear visual hierarchy.

What I Learned:

I discovered that even minor design changes can have a significant influence on user experience. The most significant takeaway for me is to always keep the user's real demands in mind when developing design concepts and solutions.

WorkForce Website: FAQ

Next Steps

Identify any more areas of need and come up with new features to address them.

Perform more user testing on the high fidelity website.

WorkForce Website: List

Let’s Connect!

Thank you for reviewing my work on the WorkForce Website.

if you’d like to see more or would like to get in touch, my contact information is provided below:

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